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I have ordered a product on your website but I haven’t received the confirmation email. Please help.

Our Contact Details

We can respond more quickly to enquiries by email via the forms on this page, in particular those that require information not readily available. If you prefer to use a different method, our details are below.

Billing Enquiries:
We are unable to respond to questions about your water bill directly, Essex & Suffolk Water offer more advice to customers on 08457 820111

Supply Enquiries:
We are unable to respond to questions about your water supply directly, Essex & Suffolk Water offer more advice to customers on 08457 820999

Water Meter Enquiries:
We are unable to respond to questions about your water meter directly, Essex & Suffolk Water offer more advice to customers on this web page

By Phone:
Call 0845 371 0727 to speak to our customer service team Monday to Friday 9am til 5pm. Calls cost 4p per minute peak time and 1.5p per minute at all other times. Call costs from mobiles will vary depending on your service provider.

By Post:
SaveWaterSaveMoney
Alexander House
106 Pembroke Road
Ruislip
Middlesex
HA4 8NW




I have ordered a product on your website but I haven’t received the confirmation email. Please help.

When you make a purchase, we always send out an email sales receipt confirming your purchase, billing and delivery address details. You may find the receipt end up in your spam/junk mail box – it’s worth taking a look. Otherwise, please send us with your purchase details and we will re-send you the confirmation email.

Shop online with confidence

Shop online with confidence